Privacy Statement

Effective Date: January 2026

At The Leadership Clinic, we are committed to protecting your privacy and handling your personal information with care and transparency. This policy outlines how we collect, use, and protect your data in accordance with the Australian Privacy Principles.

1. Information We Collect

We collect information necessary to provide our leadership coaching services. This may include:

Personal Details: Your name, email address, phone number, and professional role.

Sensitive Information: Information shared during sessions, including health information, personal history, and professional challenges.

Payment Information: Billing details for session fees.

2. How We Collect Information

Information is collected directly from you when you:

fill out an inquiry form on our website or book a session through the booking platform;
engage in 1-1 coaching sessions (written notes or digital records); and
communicate with our Practitioners or support staff via email or phone.

3. Purpose of Collection

We use your information for the following purposes:

to provide personalised coaching services;
to manage bookings, scheduling, and related administrative tasks;
to process payments and/or issue invoices;
to communicate relevant clinic updates or leadership insights (if you have opted into our Mailing List).

4. Disclosure and Confidentiality

Your information is strictly confidential. We do not sell, rent, or trade your personal data. Disclosure to third parties only occurs:

with your explicit written consent;
under mandatory reporting requirements (see our Confidentiality and Mandatory Reporting statement for specific legal exceptions); and
for essential business operations, such as secure payment processing or professional supervision (de-identified).

5. Data Security and Storage

We take reasonable steps to protect your information from unauthorised access, loss, or misuse. This includes:

Digital records: stored on secure, password-protected platforms with encryption;
Physical records: maintained in secure areas and accessible only to the relevant Practitioner; and
Retention: we retain records for the period required by law and professional peak bodies.

6. Access and Correction

You have the right to request access to the personal information we hold about you. If you believe any information we hold is inaccurate or out of date, please contact us to request a correction.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with the “Effective Date” revised.

8. Contact Us

If you have any questions or concerns about your privacy, please contact our Executive Officer Vanessa Kirkegaard at email: [email protected]. Address: Eight Mile Plains, QLD, 4113, Australia